Privacy Policy
Last updated: October 10, 2026
This Privacy Policy explains what personal information Listo collects, why, and how it's used and shared, in connection with your use of the Listo platform (the "Platform"). It applies to Guests, Hosts, and Co-hosts alike, and to both Staycation and Parking activity.
1. Information We Collect
Account information. Your name, email address, profile photo if you upload one, and, where you provide or verify one, a mobile phone number. During registration, we also record whether you have accepted the current Terms of Service and Privacy Policy, including the acceptance time and the document update dates that applied when you gave consent.
Verification information. We use email one-time codes to verify ownership of an email address during registration and password reset, and we may ask a Host or Guest to verify a mobile number by SMS before publishing a Listing or completing a booking. We keep records needed to enforce attempt limits and protect accounts from abuse.
Listing information. If you're a Host, Staycation photos, descriptions, amenities, pricing, availability, house rules, check-in and checkout information, optional add-ons, and location details; and Parking photos, address and map pin, vehicle compatibility, access information, hours, rules, availability, and rates. Listo may also store which Listing photo is selected for directory or social presentation and any editorial changes made by Listo administrators.
Booking and payment information. Reservation dates and times, guest counts, vehicle type for Parking, amounts due, Security Deposit information (Staycation), purchased optional add-ons, linked Staycation–Parking relationships, payout and refund account details (such as an e-wallet or bank account), a Host's selected payout schedule, and payment-submission confirmations for Listo-managed QR payments. We do not store your card numbers or bank login credentials — Listo-managed payments are made through the QR channels shown on the Platform and manually confirmed by our team. Direct Guest-to-Host rental payments happen outside Listo; we may store only the Host payment details a Host chooses to display or save for that arrangement.
Messages and notifications. The content of messages you send through Listo Inbox, inquiry snapshots (such as requested dates, parking mode, hours, and vehicle), Special Offers, public chat IDs, and Notification Center history for account, booking, and message alerts.
Usage information. Information about how you use the Platform, such as pages viewed, saved listings, search filters, and actions taken, collected automatically as you use Listo. This may include a session identifier used to understand how a reservation started from marketplace browsing.
2. How We Use Your Information
We use the information above to: operate the Platform (creating your account, publishing a Listing, processing a Staycation or Parking booking); communicate with you (booking confirmations, host-approval and payment reminders, payout and refund notifications, Inbox alerts, and Notification Center items — sent by SMS and/or email depending on your verification method); verify identity and reduce fraud; process Listo-managed payments, Security Deposits, Host deposit awards, and Guest refunds; apply Host payout schedules; administer Staycation disputes through Cases; maintain referral, affiliate, and Wallet records; document legal consent; enforce messaging and safety rules (including reviewing messages); and improve the Platform.
3. How We Share Your Information
With other users, as needed for a listing or booking. A Host sees Guest information needed for an inquiry or reservation. Full Guest identity may remain masked until the applicable Listo payment is confirmed. If a Host has an accepted Co-host, that Co-host may also see relevant booking and guest information, based on the permission level (full access, or messaging-only) the Host has granted them. A Guest may see Host and Listing information that Listo makes available to facilitate a reservation, including Parking location details the Host published.
With service providers who help us operate the Platform. This includes our SMS provider (to deliver text notifications and one-time codes), the payment channels whose QR codes Listo displays (so you can complete a Listo-managed payment), and mapping services (to show a Staycation area or a Parking pin). Each provider only receives the information needed to perform its specific function.
With other calendar platforms, if you choose to connect one. If a Host sets up external calendar sync for Staycation, booking dates (not guest details) may be shared with, or received from, the connected external platform, solely to keep availability accurate.
For legal reasons. If required to comply with a legal obligation, or to protect the rights, property, or safety of Listo, our users, or the public.
We do not sell your personal information.
4. Cookies
Listo uses cookies and similar technologies necessary to keep you logged in, remember Guest or Host mode and Host Staycation/Parking context, and remember your preferences while using the Platform.
5. Data Retention
We keep your information for as long as your account is active, and for a reasonable period afterward as needed for legitimate business or legal purposes (such as tax and payout records for completed bookings, Security Deposit and Case records, or resolving an open dispute).
6. Your Rights
Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal information is processed, to access it, to request correction of inaccurate information, and, subject to certain exceptions, to request that we erase it. To exercise any of these rights, contact us using the details below.
7. Data Security
We take reasonable technical and organizational measures to protect your information, including account attempt limits and locking around sensitive payment and occupancy updates. No method of storage or transmission is completely secure, and we can't guarantee absolute security.
8. Children's Privacy
Listo is not intended for use by anyone under 18. We don't knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make a material change, we'll provide reasonable notice before it takes effect.
10. Contact Us
Questions about this Privacy Policy, or requests regarding your personal information, can be sent to support@listo.ph.