FAQ

Staycation and Parking each have their own Bookings tab. For Staycation, you request the dates, the Host approves if the listing requires approval, then you pay Listo the Security Deposit (when it applies) plus the Listo Service Fee. Once Listo confirms that payment, the reservation is confirmed. The Host rental — property, add-ons, and any linked Parking — is paid directly to the Host outside Listo. Amounts are shown before you proceed.

Your request is sent to the Host for a decision. You'll be notified when the Host approves or rejects the request. Requested dates or a parking window are not guaranteed until approval and the required Listo payment are complete. Unpaid holds can expire.

Use Pay Listo Service Fee from your booking or the approval message. You have a limited payment window (shown on the booking) to send the Listo Service Fee and, for Staycation, the refundable Security Deposit using the QR codes on the payment page, then tap I've sent my payment. Once Listo confirms, the reservation is confirmed. There is no second Listo payment step for the Host rental.

After you submit the Listo payment, it is reviewed. You can see whether your Listo payment is awaiting submission, submitted, or confirmed. Once it is confirmed, the reservation is confirmed. The rental amount is handled directly between you and the Host outside Listo.

Yes. On a Staycation listing you can send a date-scoped Contact Host inquiry. On a Parking listing you can send a Parking inquiry when that tool is offered. After you have a reservation, use Message Host from Bookings or the booking detail (including a finalized solo Parking booking). Conversations stay in Inbox. For safety, Listo does not allow sharing Facebook or similar off-platform contact details in chat, and messages may be reviewed.

Yes — the ₱1,000 security deposit is refundable. It's held, not charged as a fee, and only ever touched if there's a dispute over damage or a violation during your stay. When it is released, the full eligible deposit amount is sent to you through your registered refund channel.

If nothing's flagged within 48 hours of your checkout, it's released back to you automatically — no action needed on your part.

Yes — save your preferred payout channel on the Refunds page. Once you have a confirmed, paid booking or an eligible booking cancellation refund, Listo uses those saved details when your refund is ready to be sent.

If a host reports an issue within that 48-hour window, your deposit is held while our team reviews it. We'll reach out for your side of the story before making a decision.

A Listo Service Fee is charged for using the Listo booking platform. It's shown separately in the price breakdown and is not part of what the Host receives. Listo does not charge a separate fee when it sends a refund to you.

No. Listo does not charge a separate fee when it sends your security-deposit or eligible cancellation refund. Any applicable Listo Service Fee is shown separately in the booking breakdown.

No — the price you see when you reserve is exactly what you pay. Every fee is itemized in your breakdown before you confirm, and nothing is ever added later.

My Wallet holds Listo Wallet credit. Eligible commission earnings from Listo referral or affiliate programs can be converted into Wallet credit, which can then be used as a discount on eligible bookings.

Eligible commission earnings can be converted into Listo Wallet credit through the applicable Referral or Affiliate program. Wallet credit is then available here for use as a booking discount. The former signup-bonus promotion is no longer active.

Use your available Listo Wallet credit as a discount on eligible bookings. The applicable amount is shown during checkout before you complete the booking.

From Guest Mode you can opt in, share your affiliate link or checkout code, and earn commission when a Guest books through your referral on a listing you do not own. Co-hosts may promote their Host’s listings. Each Host sets their own commission percent in Host Referral Center. Listo pays you from that Host’s prepaid Referral pot when their program is on and funded.

Open Affiliate Program from your Guest account menu. Opt in once — no approval needed — then copy your link or checkout code. You can also paste a listing URL to generate a tracked link for that listing.

30 days. Whoever clicked your link is remembered for 30 days, but you are only credited for qualifying bookings — not merely for someone clicking your link or starting a reservation.

The Host’s rate is snapshotted on that booking. If the Host’s Affiliate Program is off or their Referral pot cannot cover the commission, that booking pays ₱0. Changing the Host’s rate later does not rewrite already-stamped bookings.

Listo reserves the commission from the Host’s pot when the booking is paid. It becomes available after the stay qualifies. Cancelled stays return the reserve to the Host. You can then withdraw cash or add earnings to Listo Wallet.

No. You cannot use your own link as the Guest, and you cannot earn Affiliate commission on listings you own as Host. You can promote other Hosts’ listings. Co-hosts may promote their Host’s listings with their own affiliate link. Listo may block or reverse rewards for self-referral, self-utilization, fraud, or other improper benefit.

Open Affiliate Program and request a cash withdrawal, or add available earnings to Listo Wallet with no fee. Pending commission is not yet available.

Yes, from Bookings, when cancellation is offered. Confirmed Staycation bookings use Listo's 15-day Security Deposit policy: cancel more than 15 days before check-in and Listo refunds the Security Deposit; cancel 15 days or fewer before check-in and the Security Deposit is forfeited to the Host. The Listo Service Fee is never refunded. Host rental is paid directly to the Host, so any rental refund is between you and the Host. Listing-specific Flexible/Moderate tiers and the old 24-hour grace period do not apply. The cancellation screen shows the Security Deposit outcome before you confirm.

You can open a case from your booking, and our team reviews it. Cases you're involved in show up under "Cases" in your account menu, where you can track the status and provide your side.

Listo sends the eligible Security Deposit refund to the payout channel saved on your Refunds page. Any refundable rental amount is refunded directly by the Host. The cancellation record shows the Host rental refund and the Security Deposit refund separately, so you can see what the Host must refund directly and what Listo must process.

Your cancellation can still be submitted. Listo will tell you to set up your payout channel on the Refunds page before the refund can be sent. Your cancellation remains recorded while the refund is waiting for payout details.

A confirmed Staycation reservation remains subject to the same Security Deposit and Listo Service Fee rules if you do not check in. Host rental is a direct payment between you and the Host. Parking no-shows follow the Parking booking status shown in Bookings; Parking has no Security Deposit.

A Host cannot cancel a confirmed paid Staycation on their own. They submit a Host Cancellation Request for Listo to review. If the request is 15 days or fewer before check-in, the Host may need to pay a penalty to Listo first. The booking stays active until Listo completes the request. When it is completed, Listo refunds your Security Deposit through your Refunds channel; Host rental remains between you and the Host.

Listo Parking lets guests find and rent available parking spaces hourly, daily, or both, depending on the listing. You can search by location, date and time, and vehicle type. Parking has no Security Deposit and no Staycation-style Cases workflow.

Choose hourly or daily when the listing offers both (including on mobile). Some spaces require Host approval; others go straight to the Listo payment step. You pay the Listo Service Fee to Listo; the parking rental is paid directly to the Host. After Listo confirms its fee, the reservation is finalized. Use Message Host from Parking Bookings or the booking detail on approved or finalized solo Parking reservations.

Some Staycation bookings include Parking for the same stay. Linked Parking follows your Staycation check-in and checkout occupancy, appears on both Staycation and Parking Bookings, and does not add a second Listo Service Fee. Host settlement on the Staycation booking includes the Parking amount so you can see the total due to the Host. Message the Staycation Host from the Staycation booking rather than a separate Parking inbox thread.

Use Parking search to select location, date and time, and vehicle type. Review accepted vehicle types, photos, access information, and the map pin before you reserve.

Yes, when Message Host is available on the Parking listing. The conversation stays in Inbox and is labeled Inquiry until you have a booked reservation. After a solo Parking reservation is approved or finalized, it becomes a Booked reservation and you can message from Bookings.

For a solo Parking request still awaiting Host approval or the Listo payment step, Cancel request may appear on the booking card. Linked Parking follows the parent Staycation cancellation. Confirmed Parking has no Security Deposit to refund; the Listo Service Fee is non-refundable.

The Parking listing includes the address and a map pin. Review both before you rent so you know where to go and how the space can be accessed.

Every Parking rental uses a PARKING-xxxxxx transaction ID. Parking conversations use a public Parking chat ID so your rental and Inbox records stay easy to trace.

Yes — you'll be able to rate and review a listing once your stay is complete. Reviews help other guests and are shown on the listing page.

After entering your email address, tap "Forgot password?" below the Password field. We’ll send a 6-digit code to your email so you can reset your password and log in again.

Yes — using the Listo platform means you agree to our Terms and Conditions and Privacy Policy, both linked in the footer of every booking email and at the bottom of the site.

The listing is temporarily hidden from your Favorites while it is unpublished. Your save is kept, so it can reappear in your Favorites automatically when the host publishes the listing again.

Open Edit Profile and use the separate Change password section below your profile settings. You’ll need your current password and a new password of at least 8 characters.

Open Notifications from the bell in your account header. Guest Bookings also show Staycation and Parking update badges when a reservation needs attention.

Visit Support from your account menu for live chat, or leave a message if we're offline — we'll follow up by email.